You receive a message "an issue occurred when connecting to your company file"

Issue

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After selecting Connect or sync, you receive an error "an issue occurred when connecting to your company file."

Possible solution

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1.  Close QuickBooks Desktop

2.  Open the Company file.  Ensure you login to QuickBooks Desktop as an QuickBooks Desktop Admin user.  

3.  Try to connect or sync again.

Possible solution

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1.  Close QuickBooks Desktop

2.  Open the Company file.  Ensure you login to QuickBooks Desktop as an QuickBooks Desktop Admin user.  

3.  From within QuickBooks Desktop, select Edit / Preferences. Select Integrated Applications and view Company Preferences.

4.  Check ‘Allow this application to read and modify this company file.’

5.  Try to Connect or sync again

Next Step

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If the issue continues to occur, contact support via chat and include the name of the company you are trying to connect or sync.